Management Information Systems – Help Desk and Computer User Support (CEC)

Major code:  5030
Business, Engineering, and Information Technologies Division 
Computer Science and Information Systems Department

The catalog in force is assigned to students based on the academic year they first applied to the college, and changes only when students change their major or request the change in writing.  Refer to Policy No. 3357:15-13-28.

2026-27 Catalog
Effective Summer 2026

Some courses listed within the program may require a prerequisite or co-requisite.
Pre/Co-requisites will be listed within each course hyperlink below.
Refer to Policy No. 3357:15-13-04 and 3357:15-13-05

CIS121Help Desk and Computer Support Concepts3
NET120PC Upgrading and Maintenance3
NET118Network Basics3
or NET121 Introduction to Computer Networking
NET131Microsoft Client Operating System3
NET244Microsoft Networking I3
Total Hours15

Student Advising Notes

Academic Advising

Students should make an appointment to see their advisor before registering for classes each semester. They should have prepared a completed registration form, including courses they wish to take, prior to this meeting.

Plan of Study Grid
First SemesterHours
CIS121 Help Desk and Computer Support Concepts 3
NET120 PC Upgrading and Maintenance 3
NET118
or NET121
 Network Basics
or Introduction to Computer Networking
 3
 Hours9
Second Semester
NET131 Microsoft Client Operating System 3
NET244 Microsoft Networking I 3
 Hours6
 Total Hours15

The classes in this certificate also apply toward the completion of a Computer Maintenance & Desktop Support Technician One-Year Certificate (5026) and a Computer Technology – Help Desk/Computer Support Specialist Major (5011).

Program Learning Outcomes

This program is designed to prepare students to demonstrate the following learning outcomes:

  • Acquire, organize, and evaluate terminology and information for making decisions and solving problems and providing solutions in a Management Information Systems environment.

  • Demonstrate employability skills and professionalism through sound work habits, ethics, and responsibility, and work individually and in diverse team settings.

  • Formulate and write project descriptions and documents by using the appropriate computational, technical, and communication skills and technologies relating to the Management Information Systems field.